The following happened to me last month and I had been contemplating about posting this. This is how I was tricked by a Reebok showroom here.
Last month, I spotted a sale in a Reebok showroom. The offer was that when you buy a shoe worth Rupees 5599, you can choose any Reebok item worth Rupees 2000 and in addition will get a pair sun glasses worth 4000 INR. Of course, Its a no brainer that the sun-glasses wouldn’t be worth 100 bugs but the offer for 2000 was quite tempting. I was lured that and bought two pairs of shoes.
The next day, When I wanted to give my new sneaker a try; I found that the shoes that was billed Rupees 5599 now, had a price tag which said Rupees 4599. Wowwww !!. That is interesting, isn’t it … When I cross checked the price with the price on the box, I found that it has been tampered with. I also discovered that the article number of the shoe did not match the one on the receipt. This made me more suspicious about the whole offer stuff and took all the stuff I bought to the Reebok showroom.
At the store:
I noticed that the sales person who sold me the shoe last day was busy with some other unsuspecting customer. I took advantage of this situation and asked another sales person about the price of the shoe I bought and instantly he blurted out – “its Rupees 4599 !!.” I showed him the receipt and told that the article number (ABC) on the receipt did not match the one on the shoe (XYZ). I also pointed out that the price on the box has been tampered with.
Next, I forced him to display the price of the shoe with the article number XYZ on their machine… and it too told 4599. Then we checked the price of the shoe with the article number (ABC) on my receipt and confirmed that it is worth 5599.
I still wanted to keep the shoe, so I asked for a refund of Rs. 1000. Here is when things got interesting. Read the following carefully.
According to them
- Reebok, once in a while, hikes the price of all shoes; in this case (they hiked it by 1000 Rs) and when they do it, they change the article number of the shoes. “So far so good”
- For those shoes whose article number is already printed, they only send new boxes, which has the new price !! …. interesting
- So, you can get a shoe whose article number is XYZ worth Rupees 3000 in a box that has the article number ABC priced at 5000
- And you must be dumb-ass to believe it !!
I told them that if the shoes are the same, I would want the shoe with the new article number ABC and which looks like the one I bought …. HeHe got you
!! I could a see a big WTF!! on their face. Ahem … no answer. After a while someone re-iterated the explanation and told that all shoes in the lot have the same same article number – XYZ.
I asked them how long would it would take to get a similar looking shoes with the article number on my receipt. And Bingo! no more talk.
After a Loooong fight with the sales guy, his manager and numerous phone calls with his boss I managed to get the refund.
Lesson Learned: Nothing is free !!